Support Services
Contacting our help desk and support services
When contacting support, you can help us diagnose your problem more efficiently by including your site location or site I.D. If you are a software client please include your contract or software version when opening a ticket.
Tickets are opened for all support issues and allow easy tracking of issues with updates constantly available online. Login to our Support Portal, e-mail, or call-in to open a ticket when support needs arise.
- Freephone: +1 888 556 8766
- Telephone: +1 817 832 8482
- Fax: +1 817 200 7401
- Support Portal: Clotron Support Portal
- E-mail: See Contact Form
Open ticket process for
your convenience
Our systems are designed to help us communicate.
For over 15 years we have been designing systems that allow us to service our clients and partners needs. There are a number of ways to open a ticket for support.
Support Portal: If you have a username and password login and open a ticket for support with the knowledge someone you know is working on your issue.
Telephone: Call one of the support numbers and talk to a person or leave a voice message that will open a ticket and allow the support person to listen to your message.
E-mail: Use the contact form or send an e-mail to the appropriate person and a ticket will be opened for you and a person will acknowledge you issue with a ticket I.D.
FAQs
- What is the normal “call back” time
on an open ticket? - Our normal notification back to a client or group is generally 20 minutes or less and will include the ticket I.D. that can be followed online.
- What happens when I leave a voice
message for support? - When you leave a voice message the audio file opens a ticket and support staff is notified. That open ticket if not assigned to the correct site is moved and a new support ticket is opened under your location.
- How do I get a login to the support portal? If you don’t have a username and password request one from sales or support and go to the Klotron Support Portal.
- Can we setup the same support systems you have?
Live Computer Support
Remote desktop support access portal
Allow Clotron technical staff to access your desktop or server by following the remote desktop support portal link and entering the session key or ticket I.d.